Privacy Policy

Privacy Policy

Protecting Your Privacy

At Jarvis Spencer, we are 100% committed to protecting the privacy and security of our customers and site visitors. The JSJ team members are customers themselves, of both Jarvis Spencer Jewellery and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us an email product@jarvisspencer.co.uk

 

The Data Protection Act 1998

Our website complies with the principles of the Data Protection Act 1998.

 

Intellectual Property

When you contact us or register online, you may provide us with information including your name and address, your email address and telephone numbers. You may also provide us with email addresses and names of third parties such as friends and relatives. This information allows us to process your request. We will collect this information and store it in a database. We will also collect this information through the use of cookies.

If you provide any personal information to us in respect of a third party, it is your responsibility to ensure that the third party has consented to that information being disclosed to us.

We will not disclose any of the information that you provide to us about yourself or anyone else to any third parties. We reserve the right to disclose your information if the law requires us to do so.

We will use your personal information to:

supply and manage the service we provide to you;

better understand our customer base with a view to providing both better products and services; and

keep in touch with you on an occasional basis.

 

Will we share your personal information with anyone else?

We will never release your personal information to any other company for mailing or marketing purposes.

If you send us an email or provide an email address for a third party, we will retain that e-mail address. However, we do not share our email lists with any other company or organisation.

 

Cookies

Cookies are small amounts of information stored by your computer when you log onto our website. Cookies do not contain any information that can personally identify you. Cookies can store information about your preferences and other information which you need when you visit a website. We use cookies to help us improve usage of our site and to keep track of what you have added to your ‘wish list’ of jewellery without losing the information between visits.

Cookies cannot harm your computer and do not contain any personal or private information. However you may, if your browser allows you to, switch them off, although please note that this may well affect the performance of the site and your own experience.

 

PLEASE READ THIS PRIVACY AND COOKIES POLICY CAREFULLY BEFORE USING THE WEBSITE

 

This Privacy and Cookies Policy (the “Policy”) was most recently updated on May 2018.

 

Jarvis Spencer Jewellery Limited ("we", “us” and “our”) is committed to protecting and respecting your privacy.

 

This Policy (together with our Terms and Conditions and Terms of Use) and any other documents referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the Website you are accepting and consenting to the practices described in this Policy.

 

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Jarvis Spencer Jewellery Limited a company registered in England and Wales. Our company registration number is 10334734 with registered office at 1st Floor, Unity House, Fletcher Street Bolton BL3 6NE

 

INFORMATION WE MAY COLLECT FROM YOU

 

We may collect and process the following data about you:

 

1. Information you give us. You may give us information about you by filling in forms on the Website or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use the Website, search for a product, place an order on the Website and when you report a problem with the Website. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and social media contacts and photographs of customers wearing items or winning competitions.

 

2. Information we collect about you. With regard to each of your visits to the Website we may automatically collect the following information:

     a) technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and/or 

     b) information about your visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from the Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

 

3. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

COOKIES

Cookies are small amounts of information stored by your computer when you log onto our website. Cookies do not contain any information that can personally identify you. Cookies can store information about your preferences and other information which you need when you visit a website. We use cookies to help us improve usage of our site and to keep track of what you have added to your ‘wish list’ of jewellery without losing the information between visits.

Cookies cannot harm your computer and do not contain any personal or private information. However you may, if your browser allows you to, switch them off, although please note that this may well affect the performance of the site and your own experience.

 

1. The Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. By continuing to browse the Website, you are agreeing to our use of cookies.

 

2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

 

3. We use the following cookies: 

     a) Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to use a shopping basket or make use of e-billing services. 

     b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily. 

     c) Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 

     d) Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

4. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Cookie name Domain Purpose Expiry Date

Cart jarvisspencer.co.uk The association with your shopping cart. 3600 sec

Category_Info jarvisspencer.co.uk Stores the category information on the page, that allows you to display pages more quickly. 3600 sec

Compare jarvisspencer.co.uk The items that you have in the compare products list. 3600 sec

Currency jarvisspencer.co.uk Your preferred currency 3600 sec

Customer jarvisspencer.co.uk An encrypted version of your customer ID with the store. 3600 sec

Customer_Auth jarvisspencer.co.uk An indicator if you are currently logged into the store. 3600 sec

Customer_Info jarvisspencer.co.uk An encrypted version of the customer group you belong to. 3600 sec

Customer_ Segment_Ids jarvisspencer.co.uk Stores the Customer Segment ID 3600 sec

External_No_ Cache jarvisspencer.co.uk A flag, which indicates whether caching is disabled or not. 3600 sec

Frontend jarvisspencer.co.uk You session ID on the server. 3600 sec

Guest-View jarvisspencer.co.uk Allows guests to edit their orders. 3600 sec

Last_Category jarvisspencer.co.uk The last category you visited. 3600 sec

Last_Product jarvisspencer.co.uk The most recent product you have viewed. 3600 sec

Newmessage jarvisspencer.co.uk Indicates whether a new message has been received. 3600 sec

No_Cache jarvisspencer.co.uk Indicates whether it is allowed to use cache. 3600 sec

Persistent_ Shopping_Cart jarvisspencer.co.uk A link to information about your cart and viewing history if you have asked the site. 3600 sec

Poll jarvisspencer.co.uk The ID of any polls you have recently voted in. 3600 sec

Polln jarvisspencer.co.uk Information on what polls you have voted on. 3600 sec

Recently compared jarvisspencer.co.uk The items that you have recently compared. 3600 sec

Stf jarvisspencer.co.uk Information on products you have emailed to friends. 3600 sec

Store jarvisspencer.co.uk The store view or language you have selected. 3600 sec

User_Allowed_Save_Cookie jarvisspencer.co.uk Indicates whether you are allowed to use cookies. 3600 sec

Viewed_ Product_Ids jarvisspencer.co.uk The products that you have recently viewed. 3600 sec

Wishlist jarvisspencer.co.uk An encrypted list of products added to your Wishlist. 3600 sec

Wishlist_Cnt jarvisspencer.co.uk The number of items in your Wishlist. 3600 sec

 

5. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

 

6. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.

 

USE OF THE INFORMATION

 

We use information held about you in the following ways:

 

1. Information you give to us. We may use this information: 

     a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; 

     b) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; 

     c) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the email product@jarvisspencer.co.uk); 

     d) to notify you about changes to our service; and 

     e) to ensure that content from the Website is presented in the most effective manner for you and for your computer.

 

2. Information we collect about you. We may use this information:

     a) to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 

     b) to improve the Website to ensure that content is presented in the most effective manner for you and for your computer; 

     c) to make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them;

     d) to allow you to participate in interactive features of our services, when you choose to do so; and 

     e) as part of our efforts to keep the Website safe and secure.

 

3. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

DISCLOSURE OF YOUR INFORMATION

 

1. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

 

2. We may share your information with selected third parties including (but not limited to):

     a) business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

     b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and 

     c) analytics and search engine providers that assist us in the improvement and optimisation of the Website.

 

3. We may disclose your personal information to third parties:

     a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

     b) if Jarvis Spencer Jewellery Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

     c) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and Terms and Conditions; or to protect the rights, property, or safety of Jarvis Spencer Jewellery Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

WHERE WE STORE YOUR PERSONAL DATA

 

1. The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

2. Any payment transactions will be encrypted using [SSL technology.]

 

3. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

YOUR RIGHTS

 

1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at product@jarvisspencer.co.uk.

 

2. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

CHANGES TO THE POLICY

Any changes we make to our privacy policy in the future will be posted on this page.

You will not be notified of any specific changes and it is your responsibility to familiarise yourself at all times with our privacy policy.

 

CONTACT 

Questions, comments and requests regarding this Policy are welcomed and should be addressed to [product@jarvisspencer.co.uk].

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